Refund policy

At Shellrus, we take product quality and customer satisfaction seriously. Because sapphire is extremely hard but relatively brittle, our return and replacement policy is designed to address shipping damage, installation issues, and accidental damage fairly.

1. Damaged Upon Arrival

Please inspect your screen protector before installation.

If your product arrives damaged:

• Do not install it.

• Take clear photos of the damaged product and, if applicable, the damaged shipping packaging.

• Email the photos to contact@shellrus.com.

• Once the damage is verified, we will arrange a replacement as quickly as possible.

Important: Products that have already been installed are not eligible for a free replacement due to shipping damage. Please inspect the protector carefully before installation.

2. Installation Issues — U.S. Customers

We understand that installing a sapphire screen protector can sometimes be challenging. If you are unable to achieve a satisfactory installation due to dust, unwanted air bubbles, or other installation issues, we can provide one replacement within 30 days of delivery.

To qualify:

• The screen protector must be returned to us without cracks or other physical damage.

• This replacement program is available to U.S. customers only.

• A $5 replacement fee applies.

To request a replacement:

1. Contact contact@shellrus.com and describe the installation issue.

2. We will provide a prepaid USPS return label.

3. Carefully remove the screen protector and package it securely.

4. Return the protector using the provided label.

5. Once we receive and inspect the returned protector, we will ship your replacement within 3–4 business days.

Important: If the protector is cracked, shattered, or otherwise physically damaged when returned, it will not qualify for this replacement program.

3. Accidental Damage After Installation

If your Shellrus Sapphire protector cracks or breaks after installation and use, this is considered accidental/user damageand is not covered by our replacement policy.

As a courtesy, we offer 50% off a replacement protector of the same size.

The 50% discount is calculated from the original retail price, not the price you originally paid.

4. No Product Warranty

Shellrus Sapphire products are not covered by a general warranty.

Our sapphire protectors are highly scratch-resistant, with a hardness of 9 on the Mohs scale, but sapphire can still crack or break from drops, impacts, or excessive stress. We strongly recommend using your Sapphire X screen or lens protector together with a sturdy phone case.

Due to the high material and manufacturing costs of synthetic sapphire, we are unable to offer the same type of warranty commonly provided with lower-cost materials such as tempered glass.

5. Returns & Refunds

For eligible returns, please contact contact@shellrus.com before sending your product back.

U.S. Returns

1. Email contact@shellrus.com to request a return.

2. We will provide a prepaid USPS return label.

3. Include your original receipt or packing slip with the returned item.

4. Drop off the package at any USPS location.

Refunds will be processed within 1–2 business days after we receive your return. Depending on your payment provider, it may take additional time for the refund to appear in your account.

International Returns

For customers outside the U.S., we are unable to provide prepaid return labels. Please contact contact@shellrus.combefore shipping the package for return instructions.

6. Missing Packages

If tracking shows that your package was successfully delivered to a secure location, such as a mailbox, mailroom, or other designated delivery area, Shellrus is not responsible for packages that are subsequently lost or missing.

Please first check with your carrier, building management, or other designated delivery location.

If the carrier confirms that the package was not delivered, please contact us. We will review the shipment and, when appropriate, arrange a replacement or refund.

Last updated: August 26, 2026